Frequently asked questions

Through our sizing advice. We don't ask for your dress size but for three measurements: bust, waist and hips. It takes two minutes.

The reason: there is no binding standard for dress sizes. The same woman wears M at a Swedish brand, L at an Italian one and S at an American one. Three measurements in centimetres cannot contradict each other.

For dresses and tops, the larger. For close-fitting underwear, the smaller.

If you're unsure, send us your three measurements — we'll look at the specific piece and answer honestly, even if the answer is “probably won't fit".

Over your underwear, not over your clothes, and don't pull the tape tight. Bust at the fullest point, waist at the narrowest, hips about 20 cm below the waist.

Because we don't have the measurement and we don't invent anything. Write to us and we'll measure and let you know.

As soon as your parcel is on its way you'll get an email with a tracking number and link. You can also see the status in your account.

As long as the parcel hasn't gone out: yes. Write to us as soon as possible. Once the dispatch confirmation has been sent we can't change anything — in that case please use the right of withdrawal.

Only before dispatch. Get in touch immediately and we'll stop the parcel while we still can.

No. You can order as a guest. With an account you can see your order history and don't have to enter your address every time.

You can see which payment methods are currently active at checkout and as icons at the bottom of every page.

For card and online payments, when you complete the order. If you pay on invoice, only after you receive the goods, within the payment provider's term.

Payment runs through Shopify's checkout. Your card details never reach us — we don't see them and we don't store them.

In euros. All prices include VAT.

To Germany, Austria and Belgium €12.95. To the Netherlands €6.95. Orders over €75 ship free.

4 to 8 working days. We ship from a warehouse inside the European Union, Monday to Friday.

If something takes longer than announced, we write to you first. You don't have to chase us.

Not at the moment. Write to us anyway — if enough requests come in from one country, we'll set up shipping there.

You have fourteen days to change your mind, no reason required. Let us know you want to withdraw — an email is enough — and we'll send you the return address. The direct cost of the return is yours.

To our warehouse inside the European Union. You'll get the address from us as soon as you're in touch.

Within fourteen days of the goods reaching us or of you providing proof of postage, to the same payment method. Depending on your bank it can take a few more days to appear on your account.

Yes. Tell us which size you'd like instead — we'll set it aside so it doesn't go in the meantime.

One, and we'd rather say it in advance than afterwards. For sealed underwear and swimwear the right of withdrawal ends once the seal has been removed. The law requires this for hygiene reasons. Everything else you can send back.

Send us a photo at hello@amalie-rose.com. We'll replace the piece or refund the amount — without you having to send it back.

For almost everything: 30 degrees on a delicate cycle, no fabric softener, dry in the air. Fabric softener attacks elastane and costs you the fit. The exact instruction is on every piece and on the label.

No. We select and check, we don't manufacture. Our prices say so too. More about that on About us.

Then something went wrong — please check your spam folder and otherwise write again. We normally answer the same day, the next day at the latest.